Service

Investing in software is only the first step towards achieving your long-term business objectives. The successful implementation of that software ensures a solid foundation for your entire enterprise, with the ability to grow and adapt to changes in the economy and the global market.

Your success is important to us. Inform-A-Tek offers a variety of services available to our customers including Customer Support, Implementation, Education and Technical Support.

Business Needs Analysis

Inform-A-Tek is committed to help you plan toward reaching your goals. Our approach is Business process improvement, aimed at optimizing the data and material flow. Like many manufacturers and distributors your company is striving to implement controls through the use of better technology and procedures to help remain competitive. The full implementation of a formal integrated control system will be a critical step in achieving visibility over the operational cost, delivery schedules, capacity management and overall management of the business. The success of any system implementation is based directly on the use of a structured project management approach which includes management involvement, proper planning and project management, understanding of business goals, and the correct level of focused training and on-site support. Needs Analysis is about defining who the users are, defining their tasks and goals, their experience levels, what functions they want and need from a system, what information they want and need, and understanding how the users think the system should work. Experienced Inform-A-Tek ERP Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day to day running of your business while getting maximum benefit from your software. This also ensures that you are up to date with any updated features and technologies without adding disruption to your business. The analysis can typically cover all aspects of your operations from forecasting, through the order entry process and up to shipping, invoicing, and G/L period closing.

Data Conversion

The implementation of Syspro will have some minimal data conversion requirements in order to operate. We approach each conversion as a unique project and look to get the most value from the results. Even if we have converted from a specific product previously, the release levels, what the client has populated and how the information is used requires that our process be followed. The data is verified by running comparison reports from the old and new systems and by the implementation team using the converted data in the Conference Room Pilot.

Project Manager

Project success is critical to bottom-line profitability, yet many businesses struggle with projects running behind schedule or over budget. To be successful in a project environment, project management must be an integral part of every aspect of your business solution implementation.

When managing an ERP project, the traditional view is to schedule activities and tasks, to create work breakdown structures, to organize meetings, set agendas, complete reports and update budgets. The success factors of managing an ERP project aren’t about the accuracy of a bunch of tasks, they are about sponsorship, commitment, resource, process knowledge, budget and culture.

Our project team will prepare the initial project plan and will validate that plan with you. The plan will allow for the successful monitoring and management of the project by incorporating the necessary checks and balances required to achieve results on time. The plan will include a communication plan, a scope statement, a change management plan, key milestones, an escalation plan, a reporting structure and the actual project schedule. This plan will clearly define the scope of work, and will have a project schedule and budget. On acceptance of the project plan proposal Inform-A-Tek will present the plan in the form of a comprehensive project charter.